Effective Date: September 13, 2023
Welcome to BPI Catalogue, provided by Bhatia Pipe Industries ("we," "us," or "our"). We are committed to providing a seamless and reliable shopping experience for our customers. This Shipping and Delivery Policy outlines important information about shipping, delivery, and related matters for our app and website. By using our services, you agree to the practices described in this policy.
1. Shipping
1.1. Shipping Locations: We currently offer shipping services to locations within [List of Supported Countries/Regions]. We reserve the right to modify our shipping locations at our discretion.
1.2. Shipping Methods: We offer various shipping methods, including standard and expedited shipping. The available shipping methods may vary depending on your location and the products you order.
1.3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products. The shipping cost will be displayed at checkout before you complete your purchase.
1.4. Shipping Time: The estimated delivery time for your order will be provided at checkout and may vary depending on the shipping method selected, your location, and product availability. We make our best effort to meet these estimated delivery times, but they are not guaranteed.
2. Delivery
2.1. Delivery Address: You are responsible for providing accurate and complete delivery information, including the recipient's name, delivery address, and contact details. We are not responsible for delays or non-delivery resulting from inaccurate or incomplete information.
2.2. Delivery Confirmation: We will send you a confirmation email with tracking information once your order has been shipped. You can use this information to track the status of your delivery.
2.3. Recipient Availability: It is your responsibility to ensure someone is available to receive the delivery at the provided address. If no one is available, the courier may leave a delivery notice or make a subsequent delivery attempt.
3. Order Tracking
You can track the status of your order by visiting the "Order History" section of your account on our app or website. Alternatively, you can use the tracking information provided in your confirmation email to track your order on the courier's website.
4. Lost or Damaged Shipments
4.1. Lost Shipments: If your shipment does not arrive within the estimated delivery time, please contact our customer support team. We will investigate the issue and work to resolve it promptly.
4.2. Damaged Shipments: If your shipment arrives with visible damage, please refuse the delivery, and notify us immediately. If you discover damage after accepting the delivery, please contact our customer support team with photographic evidence.
5. International Shipments
For international shipments, please be aware of any customs, import duties, taxes, or other charges that may be imposed by your country's authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
6. Changes to this Shipping and Delivery Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. The updated policy will be effective upon posting.
7. Contact Us
If you have any questions, concerns, or requests regarding our Shipping and Delivery Policy, please contact us HERE.
Thank you for choosing BPI Catalogue. We appreciate your business and strive to provide you with a smooth and efficient shopping experience.