Effective Date: September 13, 2023
1. Cancellation of Orders
1.1. Cancellation by Customers: You have the option to cancel your order before it has been shipped. To cancel an order, please log in to your account, go to the "Order History" section, and follow the cancellation instructions provided. If you are unable to cancel your order through the app or website, please contact our customer support team as soon as possible.
1.2. Cancellation by Bhatia Pipe Industries: We reserve the right to cancel an order for various reasons, including but not limited to product unavailability, inaccuracies in product descriptions or pricing, or suspicious or fraudulent activity. In such cases, we will notify you and issue a full refund.
2. Refunds
2.1. Eligibility for Refunds: Refunds are typically processed when an order is canceled before shipment, when products are returned in accordance with our Returns Policy, or in cases of product defects or non-conformance with the order.
2.2. Refund Method: Refunds will be issued in the original payment method used for the purchase, unless otherwise agreed upon. Please allow a reasonable processing time for the refund to be credited to your account.
2.3. Refund Amount: The amount refunded will include the purchase price of the product(s) and any applicable taxes paid. Shipping and handling fees are non-refundable, except in cases of product defects or errors on our part.
3. Returns
3.1. Return Process: If you are not satisfied with a product, please refer to our Returns Policy for instructions on returning the item. Returns must be initiated within [number of days] days from the date of delivery to be eligible for a refund or replacement.
3.2. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method for returns.
4. Product Defects and Errors
4.1. Defective Products: If you receive a defective product, please contact our customer support team within [number of days] days of receiving the item. We will arrange for a return and either a replacement or a refund, as per your preference.
4.2. Errors on Our Part: If we send you the wrong product or if your order is incomplete due to our error, please contact us immediately. We will arrange for a return and send you the correct product or issue a refund, as per your preference.
5. Contact Us
If you have any questions, concerns, or requests regarding our Refund and Cancellation Policy, please contact us HERE.
Thank you for choosing BPI Catalogue. We value your trust and strive to provide you with excellent products and service.